PRIVACY POLICY
Safeguard your information where it belongs – Confidential!
ZoiPhone.com – Online Privacy Policy
Last updated: 02/12/2025
This Privacy Policy applies to the zoiphone.com website (the “Website”) owned and operated by Optenics LLC dba ZoiPhone (“ZoiPhone”). This Policy describes how ZoiPhone collects and uses the personal information you provide online, including through any associated mobile applications. It also outlines the choices available to you regarding the use, access, and correction of your personal information. For state-specific data privacy protections, please refer to the State Data Privacy Notices section of this policy. Please read this Privacy Policy carefully to understand our processes and safeguards.
Agreement to this Privacy Policy
By using the Website, you consent to this Privacy Policy, including your consent to our use and disclosure of information about you as described herein.
What Personal Information is Collected
When interacting with our Website or mobile application—such as signing up for services, requesting a quote, or submitting inquiries—you may provide Personal Information to us. “Personal Information” refers to identifiable information such as:
- Name
- Email address
- Phone number
- Business details
- Payment or billing information (if applicable)
- Call data records (CDRs), including call logs and VoIP usage metadata
ZoiPhone does not store or record the actual content of voice calls or voicemails unless explicitly stated in a service agreement for features such as voicemail storage.
How Your Personal Information Is Used
ZoiPhone collects and stores the information you provide during your interactions, including account sign-ups. Your personal information is used to:
- Provide VoIP services and enable calling, messaging, and related functionalities.
- Manage customer accounts, including billing, technical support, and account settings.
- Enhance security and fraud prevention, such as verifying identity and monitoring account activity for security threats.
- Ensure compliance with telecommunications laws, such as FCC and state regulations on VoIP services.
- Communicate important service updates, new features, and promotional offers.
- Improve user experience, analyze trends, and optimize services.
How We Share Your Information
Third Parties
We may share your personal information with trusted partners who provide services such as email or text communications, as well as companies offering relevant tools or assistance for business phone services. ZoiPhone does not sell your personal data to third parties.
Service Providers
Your Personal Information may be disclosed to third-party service providers who:
- Facilitate VoIP and telephony services
- Provide payment processing
- Offer customer support tools
- Help us comply with legal or regulatory obligations
Legal Obligations
We may disclose your Personal Information as required by law, such as to comply with legal processes, telecommunications regulations, or to resolve disputes. This includes potential compliance with CALEA (Communications Assistance for Law Enforcement Act) if legally mandated.
Business Transitions
In the event of a merger, acquisition, or sale, you will be notified via email and/or a prominent notice on the Website about changes to the use of your Personal Information and any related choices.
How We Safeguard Your Personal Information
ZoiPhone employs stringent measures to protect your data, including:
- SSL encryption on web pages that collect personal or payment information.
- Access controls, limiting employee access to data on a need-to-know basis.
- Regular security audits to maintain compliance with VoIP and telecommunications security standards.
We also recommend that users create strong passwords and update them regularly to enhance account security.
Cookies and Tracking Mechanisms
We use cookies, web beacons, and similar technologies to enhance the user experience. These tools collect data such as:
- Device type and browser information
- User behavior on the Website
- Login session details for authentication
Users may control cookies through their browser settings; however, disabling cookies may limit certain Website features.
Do Not Track Signals
At this time, ZoiPhone does not respond to Do Not Track (DNT) signals in web browsers.
State Data Privacy Notices
For residents of certain states, such as California (CCPA) and Virginia (VCDPA), you have additional rights under applicable laws. Please refer to the State Data Privacy Notices section for details about your rights to access, delete, or limit the use of your personal information.
Notice to Users Outside the United States
This Privacy Policy is intended for U.S. residents. By using the Website from outside the U.S., you consent to the transfer of your data to the United States, where our servers are located.
Children Under 18
The Website and ZoiPhone services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
Links to Other Websites
Our Website may contain links to third-party sites. ZoiPhone is not responsible for the privacy practices or content of these external websites.
Changes to This Privacy Policy
ZoiPhone reserves the right to modify this Privacy Policy at any time. Changes will be posted on this page, and registered users will be notified of material updates via email.
How to Contact Us
If you have questions or concerns regarding this Privacy Policy, contact us at:
Email: info@zoiphone.com